1. Returns
1.1 Return Eligibility: We gladly accept returns within 10 days from the date of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging and If tamper seal has been broken, a refund will be voided.
1.2 Non-Returnable Items:
Y.A.F.A. Wristband is non-returnable, Please note that personalized or customized items are exempt from being returned.
2. How to Initiate a Return
2.1 Contact Us: To initiate a return, please contact our customer service team at homelesstohomelease@gmail.com with your order number and details about the product you would like to return. We will guide you through the return process.
2.2 Return Shipping: Customers are responsible for return shipping costs.
3. Refunds
3.1 Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
3.2 Approved Refunds: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 days.
4. Exchanges
4.1 Product Exchanges: If you receive a defective or damaged item, we will happily exchange it for the same product. Please contact us promptly to arrange an exchange.
5. Cancellations
5.1 Order Cancellations: To cancel an order, please contact us as soon as possible. If your order has not been shipped, we will cancel it and issue a full refund.
6. Contact Us
6.1 Contact Information: If you have any questions or concerns about our refund and return policy, please contact us at homelesstohomelease@gmail.com
